EPISODE · Aug 29, 2022 · 34 MIN
The Magic of Disney World with Dennis Snow
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Dennis Snow LinkedIn Headline: Customer Service Keynote Speaker, Consultant, and Author Highlights: 00:00 Game Start 00:30 Dennis' introduction 03:31 Dennis' values 05:19 Disney, what are the key ingredients to be so successful in this magic world? 09:30 Disney is offering a great experience But let's quite expensive... 13:38 People want always to come back 14:47 How is it possible that cast members are always so friendly? 18:56 Onstage and backstage. 21:23 What can companies learn from Disney? 25:50 Talking about CX: what are we going to discuss about in 10 years? 28:24 Dennis' book suggestion 30:08 Dennis' Contact details 32:03 Dennis' Golden Nugget and much more on https://www.cxgoalkeeper.com/DennisSnow Guest's Contact Details: dennis AT snowassociates DOT com https://www.linkedin.com/in/dennissnow/ https://www.snowassociates.com #customerexperience #podcast #leadership #cxgoalkeeper
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The Magic of Disney World with Dennis Snow
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