The Man Behind CVS Health Who Built Disney Parks Now Wants to Fix American Healthcare

Tilak Mandadi spent years at Disney building some of the most ambitious guest experiences in the world, from Shanghai Disneyland to Star Wars Land. Now he is applying that same consumer-first thinking to one of the most complex and broken systems on the planet: American healthcare.Tilak is the Chief Digital and Technology Officer at CVS Health, one of the largest healthcare companies in the world, touching the lives of 185 million Americans every year. He is the architect of Health 100, CVS's AI-powered platform launching in 2026 that aims to give every American a personal AI health agent, proactive care, and full visibility of their own health records in one place.He explains:◼ The five reasons American healthcare is fundamentally broken and why consumers give up◼ Why the same drug can cost 6 to 10 times more in America than in Europe or Asia◼ How AI is the leapfrog moment for healthcare the same way cellular was for the developing world◼ The Health 100 platform and how it will diagnose, prescribe, and deliver medication before you finish the conversation◼ Why pharmacists are the second most trusted healthcare providers in America◼ The leadership lesson from Disney that changed how he thinks about people0:00 Intro0:52 What Disney and CVS Have in Common1:44 The Original Story of CVS 3:53 The Five Things Broken in American Healthcare Right Now10:22 From Disney to CVS: The Similarities and the Differences12:01 Why the Same Drug Costs 10 Times More in America Than Europe13:41 AI Is the Cellular Moment for Healthcare16:15 Inside Health100: CVS's AI Platform Launching in 202621:01 How Health100 Handles a Diagnosis Before You See a Doctor24:00 The Secret to His Success and the Principles He Lives By25:53 The Disney Mentor Who Changed How He Leads28:23 The CVS Culture: If You Do Not Care, Do Not Be in Healthcare29:12 How to Engage in Your Own Health Starting Today32:10 The Wearables and Simple Tests Everyone Should Be Using Right Now🔔 Subscribe to The HumanWare Project so you never miss an episode:https://www.youtube.com/@thehumanwareproject?sub_confirmation=1You can follow Tilak here:◼ LinkedIn:https://www.linkedin.com/in/tilakmandadi/