The Missed Call Costing You 37 Patients (I Fix It On Camera)` episode artwork

EPISODE · Jun 25, 2026 · 12 MIN

The Missed Call Costing You 37 Patients (I Fix It On Camera)`

from Private Practice OS with Dr. TJ Ahn · host Dr. TJ Ahn

$11,250 a month can disappear from a small practice without a single insurance cut, ad change, or “slow season.” The leak is simpler and more painful: inbound phone calls that go unanswered when the front desk is slammed, it is after hours, or the team is juggling check-ins, insurance calls, and ringing lines.We walk through the exact math behind missed calls, using a conservative baseline of 150 missed calls per month, a 25% new patient conversion, and a $300 average new patient visit value. Then we dig into the real-world behavior that makes this problem worse: most callers who hit voicemail never leave a message, and many immediately book with the next practice that picks up. That turns “we will call you back” into a quiet pipeline for your competitors.Next, we demonstrate a voice AI answering service built for medical practices that can pick up 24/7, hold a natural conversation, send a text with your online booking link, answer common questions like insurance and parking, and transfer calls to your team during business hours with context attached. We also address HIPAA concerns, why the phone layer can be a safer place to start than AI that touches patient charts, and what setup typically looks like when implemented correctly.If you want more booked appointments, less front-desk chaos, and a better first impression for patients, start by fixing the phone. Subscribe, share this with a practice owner who needs it, and leave a review so more clinicians can stop losing patients to voicemail. More resources?-----------------------Watch Full Episodes in my YouTube channel!https://youtube.com/@drtjahn----------------------Get Your Free Copy of my book, "Podiatry Profits Book: Crafting A Seven-Figure Lifestyle Practice" to grow your podiatry practice.  You just cover the shipping:https://www.podiatryprofitsbook.com----------------------Do you want to build your dream private practice without the hassles of insurance networks?  Then schedule a FREE 45-min Strategy Session with me.  We will dive to look at your current practice and I will provide you with a crystal game plan for you:https://drtjahn.com/the-profit-accelerator-session/----------------------I've created this EXCLUSIVE Private Facebook Group community of like-minded podiatrists who are coming together to build their DREAM PRIVATE PRACTICE, and FREE to join!!https://www.facebook.com/groups/podiatryprofits

$11,250 a month can disappear from a small practice without a single insurance cut, ad change, or “slow season.” The leak is simpler and more painful: inbound phone calls that go unanswered when the front desk is slammed, it is after hours, or the team is juggling check-ins, insurance calls, and ringing lines. We walk through the exact math behind missed calls, using a conservative baseline of 150 missed calls per month, a 25% new patient conversion, and a $300 average new patient visit valu...

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The Missed Call Costing You 37 Patients (I Fix It On Camera)`

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Frequently Asked Questions

How long is this episode of Private Practice OS with Dr. TJ Ahn?

This episode is 12 minutes long.

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This episode was published on June 25, 2026.

What is this episode about?

$11,250 a month can disappear from a small practice without a single insurance cut, ad change, or “slow season.” The leak is simpler and more painful: inbound phone calls that go unanswered when the front desk is slammed, it is after hours, or the...

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