The Missing Piece in Patient Care: Listening Beyond Symptoms

What this episode covers

In this episode of the Your Health University Podcast, we dive deep into one of the most pressing topics in patient care: Social Determinants of Health (SDOH) and how they shape patient outcomes. Host Jamie Preston is joined by Carlos Heyward, Jennifer Kistler, Kim Metze, and Rebecca Dillard—leaders from the Your Health Patient Experience Team—to discuss the hidden barriers that impact patients beyond the exam room. Together, they explore: ✔️ Why trust is the foundation of patient care—and how to earn it ✔️ How healthcare professionals can listen between the lines to identify unspoken struggles ✔️ What it takes to move from recognizing challenges to actively solving them ✔️ Why empowerment, communication, and follow-up are critical to real healthcare change ✔️ How social workers, providers, and community health workers can work together to break barriers This isn’t just another conversation—it’s a call to action for healthcare professionals to rethink how they engage with patients. Because when we listen differently, we care differently. 🔹 Don’t miss this insightful discussion—it could change the way you approach patient care for good.

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