EPISODE · Apr 25, 2026 · 5 MIN
THE MORNING RUSH COMMAND CENTER (PREPARING FOR PEAK VOLUME)
from Dive: Foundations for C-Store Sales Associates · host C-Store Center
SHOW NOTES (DIVE VERSION)Episode Title: The Morning Rush Command Center: Preparing for Peak Volume (Episode 83) Episode Description: "You just lost a massive amount of high-margin revenue because you failed to prepare the physical station before the customer volume arrived." In this episode of Dive, Mike Hernandez explains why sales associates must aggressively pre-stage their coffee bar inventory to survive the morning rush without leaving the cash register.What You Will Learn:The Deficit Error: Why brewing coffee only after the pot is empty guarantees a failure during peak morning hours.The Staging Protocol: How to correctly stage backup cups, filters, and creamers so you can reload the station in three seconds.The Double-Bag Technique: A specific operational technique to manage overflowing trash cans without leaving the sales floor.The P&L Podcast: A new resource announcement for employees looking to advance their careers.Resources & Links:Download the Coffee Station Pre-Rush Checklist: Text the code word BREW to 9 5 6 - 8 9 7 - 9 1 9 2.Recommended Listen: Survive: Episode 84.Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.
What this episode covers
SHOW NOTES (DIVE VERSION)Episode Title: The Morning Rush Command Center: Preparing for Peak Volume (Episode 83) Episode Description: "You just lost a massive amount of high-margin revenue because you failed to prepare the physical station before the customer volume arrived." In this episode of Dive, Mike Hernandez explains why sales associates must aggressively pre-stage their coffee bar inventory to survive the morning rush without leaving the cash register.What You Will Learn:The Deficit Error: Why brewing coffee only after the pot is empty guarantees a failure during peak morning hours.The Staging Protocol: How to correctly stage backup cups, filters, and creamers so you can reload the station in three seconds.The Double-Bag Technique: A specific operational technique to manage overflowing trash cans without leaving the sales floor.The P&L Podcast: A new resource announcement for employees looking to advance their careers.Resources & Links:Download the Coffee Station Pre-Rush Checklist: Text the code word BREW to 9 5 6 - 8 9 7 - 9 1 9 2.Recommended Listen: Survive: Episode 84.Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.
NOW PLAYING
THE MORNING RUSH COMMAND CENTER (PREPARING FOR PEAK VOLUME)
No transcript for this episode yet
Similar Episodes
Apr 26, 2026 ·35m
Apr 25, 2026 ·141m
Apr 24, 2026 ·55m
Apr 23, 2026 ·54m
Apr 22, 2026 ·40m
Apr 21, 2026 ·64m