The new age of loyalty: unlocking revenue through smarter guest engagement

In this episode we speak to Kathryn Wright, COO at customer loyalty platform Antavo. We discussed the rise of card-linking and gamification in loyalty programmes, and how hoteliers can capitalise on this, how to re-platform your loyalty system with agile, long-term thinking and why keeping loyalty in mind must underpin all facets of your operations. This episode is sponsored by Rezcontrol. Running a hotel is complex — but your property management system shouldn't be. Rezcontrol is the next-generation, cloud-native PMS designed to put hoteliers in control. With powerful automation, fully integrated booking and payment systems, and real-time reporting, as well as legendary UK-based customer service, Rezcontrol frees up your team to do what they do best — delight your guests. Easy to use, fast to deploy, and endlessly scalable — Rezcontrol is the PMS you can trust. Visit rezcontrol.com today.