The New Customer Experience Management with Ivo Yorgov

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Ivo Yorgov LinkedIn Headline: Managing Director at GemSeek Highlights: 00:00 Game Start 01:10 Ivo's Introduction 02:46 Ivo's values 05:16 Ivo's book: The New Customer Experience Management 09:22 Proactive and personalized framework philosophy 14:09 Co-creation 16:35 Examples of great CX 21:29 ideal profile of a productive company. 23:46 The future of CX 25:55 Book Suggestion 27:19 Ivo's Golden Nugget and much more on https://www.cxgoalkeeper.com/IvoYorgov ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published Dec 26, 2022

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The New Customer Experience Management with Ivo Yorgov

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This episode was published on December 26, 2022.

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