The New Era of Hotels: Strategy, Tech & Operations with MIA Hospitality Management

In this episode of the say86 Podcast, host Tim Mills speaks with Brian Vujnovic and Robert Finvarb, founders of MIA Hospitality Management, a company built on the principles of Mastery, Innovation and Assurance. With decades of operational, ownership and development experience, they share a grounded look at how hospitality is changing, and what it now takes to run successful hotels.Together, they discuss the state of the industry, from labour pressures and shifting guest expectations to the behind-the-scenes challenges that determine whether a property thrives. The conversation explores the influence of Gen Z, the rise of digital and AI-driven operations, and why many traditional approaches no longer hold up in today’s market.Brian and Robert also outline where the biggest opportunities lie, what the next decade of hospitality might look like, and the operational gaps most owners still overlook. This is a candid, forward-looking discussion for operators, developers and anyone interested in the future of hotel management.