The New Science of Customer Experience

PAUL GREENBERG was nice enough to host me on his ZDNet blog several years back so I could give my contrarian view to the CRM and Martech world about innovation. I don’t do it like they do.Here’s a link to the original article so you can look at some of the visuals, but this podcast will give you the foundation. They probably explain it better than I did.The CRM industry: A new science for customer experience | ZDNET This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.jtbd.one/subscribe