The Next AI Wave - When Data Talks Back with Ananya Ghosh

In this episode, Erin Pearson chats with Ananya Ghosh Chowdhury, Senior Cloud Solution Architect at Microsoft, to uncover how generative AI is transforming industries. From AI-driven personalization in retail to AI-powered decision-making in call centers, they explore real-world applications and strategies for building AI-ready teams and enhancing customer experiences.Ananya & Erin discuss:How generative AI is reshaping business decision-making.The role of AI personalization in improving customer satisfaction.Proven strategies for upskilling teams to thrive in an AI-driven future.Best practices for implementing responsible AI and fostering ethical AI innovationAbout our guest:Ananya is a thought leader in AI innovation, with expertise in machine learning, cloud technologies, and data science. She has driven AI transformation in sectors like retail and healthcare by developing advanced AI platforms and scalable solutions.