The Next Generation Virtual Agent: An Inside Look

from CX Today · host CXToday.com

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates.In doing so, they consider: How does the next-generation virtual agent differ from what came before?What new features may excite Zoom customers?Real Results within Zoom's Own Contact Center

Episode metadata supplied by the publisher feed · Published Jun 26, 2025

Embed this episode

Attribution link and audio player

Ready to play

The Next Generation Virtual Agent: An Inside Look

0:00 15:38

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of CX Today?

This episode is 15 minutes long.

When was this CX Today episode published?

This episode was published on June 26, 2025.

Can I download this CX Today episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!