The Non‑Human Workforce: Governing Bots, APIs, and AI Agents in Business‑Critical Systems

Non‑human identities are now the largest “workforce” inside many enterprises—service accounts, APIs, bots, and AI agents quietly running critical processes in ERP, finance, and supply chain. They don’t get hired, onboarded, or offboarded, but they hold powerful access and can move real money and data. In this episode of The SafePodcast, SafePaaS CEO Adil Khan and Director of Client Services Vrinder Randhawa join host Jamie Teilmann to unpack how we got here, why traditional identity governance is no longer enough, and what it takes to put real guardrails around your non‑human workforce. You’ll hear practical steps for discovery, ownership, policy, and monitoring, plus what a realistic 90‑day plan looks like—and how to get ahead of auditors, regulators, and the next incident.