The Omni-channel Restaurant with Warwick McLaren

Send us Fan MailWarwick McLaren is the VP of Omnichannel Marketing at Global Franchise Group, which includes brands such as Round Table Pizza, Marble Slab Creamery, and Pretzelmaker. He oversees the development and execution of digital strategies across GFG's portfolio, and has learned a lot about digital customer engagement over throughout the pandemic. Lucky for us, he shared a few of his main takeaways from the last year about digital restaurants: Frictionless digital customer experienceOnline ordering is still up despite restrictions looseningMeeting your customers where they areGetting comfortably uncomfortableThanks Warwick!