The One With The Last One? - E262

What's on your mind? Let CX Passport know... Five years. 262 episodes. Guests from over 50 countries. The last episode of CX Passport...Maybe? This is not a typical episode. There is no guest. There is no CX framework or customer journey deep dive. What there is ... is Rick Denton sitting down to tell you what comes next for CX Passport, and how much he appreciates the listeners and guests for making it all possible. What's happening with CX Passport? Three paths are on the table. -A hiatus ... because sometimes even Ross and Rachel needed a break. -A full shutdown ... because every season has an end. -Or a sale ... to the right buyer who wants to carry this global conversation forward. Rick lays out all three, including a fourth wildcard he calls the Janice Clause. But before the announcement, there is genuine gratitude. For the guests from over 50 countries who took a chance on an unproven host with a microphone sitting on a stack of borrowed books. For the listeners tuning in from over 90 countries. For every conversation that never should have happened ... and did anyway. A special mention to Santhakumaran Atmalingam, the very first CX Passport guest, episode one, who took that chance before any of this existed. https://www.linkedin.com/in/santhakumaran/ And a credit long overdue ... the voice behind "This is your Captain speaking" belongs to Nicholas Zeisler. https://www.linkedin.com/in/zeislerconsulting/ This time around, Rick heads into the First Class Lounge himself ... and answers the questions he's been asking guests for five years. CX Passport may be at a crossroads. Rick is not. He's already over at The Loud Quiet, the podcast and community he co-hosts with his wife Clancy. If you've followed Rick here, that's where he's headed next. Come along. https://www.theloudquiet.com CHAPTERS 00:00 This is not just a thank you episode 02:15 How CX Passport started in 2021 05:30 First guest Santhakumaran Atmalingam and the origin of the show's name 08:45 What CX Passport became ... 50+ countries, 90+ listener nations 12:00 What CX Passport made possible 15:00 First Class Lounge ... Rick answers his own questions 19:30 The three paths for CX Passport 23:00 The Janice Clause 24:15 Where to find Rick next Santhakumaran Atmalingam, Episode 1 guest: https://www.linkedin.com/in/santhakumaran/ Nicholas Zeisler, Voice of "This is your Captain speaking": https://www.linkedin.com/in/zeislerconsulting/ The Loud Quiet: https://www.theloudquiet.com Listen: https://www.cxpassport.com Watch: https://www.youtube.com/@cxpassport Newsletter: https://cxpassport.kit.com/signup I'm Rick Denton and I believe the best meals are served outside and require a passport. Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).