The one with the resilience - Tabitha Dunn E212

from CX Passport Hosted by Rick Denton

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the resilience” with Tabitha Dunn in CX Passport Episode 212🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Tabitha Dunn 2:12 CX around the world: Cultural nuance and customer individuality 4:51 Reducing call volume the right way 8:48 Building CX teams from the ground up 11:08 Why frequency isn’t the best way to prioritize CX fixes 12:52 How resilience powers effective CX leadership 16:00 First Class Lounge: Family trips, French food, and sweet potato rebellion 21:18 The future of CX and what leaders need to do now 24:19 What’s next for Tabitha in customer experience 25:12 Where to connect with Tabitha If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Tabitha LinkedIn: https://www.linkedin.com/in/tabithadunn/

Episode details come from the podcast's RSS feed.

Embed this episode

Attribution link and audio player

What this episode covers

Ready to play

The one with the resilience - Tabitha Dunn E212

0:00 26:32

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar podcasts

Travel Tales by Afar Afar Travel, at its best, changes the way we see the world. Join us each week as we dig into stories from people who took a trip—and came home transformed. Travel Tales by Afar is your ticket to the world, no passport required. Citizen Femme's Podcast - Passport to... Citizen Femme The Citizen Femme podcast is created by women for women who love to travel in style.Season Four of Passport to… explores the world from a female perspective, profiling trailblazers, pinpointing shifts in travel trends, and spotlighting the new and the next in the luxury landscape. Tune in fortnightly.Follow us on social media on @citizenfemmeFind us online at: https://citizen-femme.com This is Product Management DISQO DISQO's podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center.Learn more and subscribe at tipm.feedbackloop.com Inspiring Women In CX Clare Muscutt By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of

Frequently asked questions

How long is this episode of CX Passport?

This episode is 26 minutes long.

When was this CX Passport episode published?

This episode was published on April 15, 2025.

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this CX Passport episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.