The Operator Behind the Operator | Rachel Ramsay, Chief of Staff at BCB Group

Most people assume the Chief of Staff role belongs to someone from strategy or consulting. Rachel Ramsay came from People and HR — and it turned out to be exactly the right preparation.In this episode of Rubix Unlocked, Sachin Doshi sits down with Rachel Ramsay, Chief of Staff at BCB Group, to unpack what the CoS role actually demands, how influence works without formal authority, and why the people lens belongs at the centre of every strategic decision — not the edge of it.They also get into what BCB Group are building: a regulated payments infrastructure business that moved over $250 billion through their BLINC instant settlements network in 2025, serving 400+ clients across the UK, Europe, South Africa and beyond.This episode covers: — The unconventional path from HR and People to Chief of Staff — Driving accountability without formal authority — Why OKRs fail — and what actually works instead — The talent profile BCB looks for at the intersection of TradFi and digital assets — What it signals when a business decides it needs a CoS — Scaling culture across multiple geographies simultaneouslyThis isn't a crypto story. It's a leadership and payments infrastructure story.The Operator Behind the Operator — with Rachel Ramsay, Chief of Staff, BCB Group.