The Opiniator Journey to proactive customer engagement as a business driver in facilities settings

In this episode of CMMSradio, Greg, Host of #CMMSradio, and Matt Selbie, Opiniator.com, delve into two main themes. The importance of customer feedback in driving business success. Proactive engagement via technology. We learn how Opiniator's platform streamlines the feedback collection process, facilitating real-time insights for businesses to adapt and improve customer experiences. The significance of proactive engagement with customers to enhance satisfaction and loyalty, highlighting the role of technology to this end. Greg and Matt tackle the skilled trades gap, attributing it to various factors including generational shifts and the retirement of our skilled trades keepers of knowledge. They discuss the urgent need to incentivize younger individuals to pursue careers in skilled trades by revising pay scales and altering the perception of these professions as antiquated or unattractive. Matt shares insights into successful approaches adopted by organizations to address the shortage of skilled workers, advocating for the reintroduction of vocational classes in educational curricula. Throughout the episode, personal anecdotes from Matt, such as his favorite music genre, and sport, add a touch of relatability. We'll get some insight on work-life balance as well. Customer Feedback as Business Driver Proactive Customer Engagement Addressing the Skilled Trades Gap Incentivizing Young Talent Educational Reforms Personal Insights Connect with Opiniator at www.opiniator.com and fine Matthew Selbie on LinkedIn to start your own conversation.