The Pain of Policy and Governance for Registered Managers – And How to Solve It

For every Registered Manager, the weight of governance and compliance can feel endless — countless hours writing, updating, and tracking policies just to stay compliant. It’s the side of care that no one talks about, yet it shapes everything. In this episode, we sit down with Lisa Basson, Director of Governance and Policy, and Kelly Mulhern, Director and Co-Founder of PGQ Solutions LTD — two seasoned leaders who’ve spent their careers transforming care services and supporting providers through the maze of compliance and regulation. Together, we explore the real cost of policy overload: the admin burden, the mental load, and the frustration of expensive “solutions” that never quite deliver. But there’s hope on the horizon. Lisa and Kelly share how a new, community-driven approach — created in partnership with Health Connect — could finally change the game for managers across the sector. A fresh, smarter way to handle policies and procedures is coming — built by the care community, for the care community.