The Parts Problem No One Talks About and Why It’s Costing Contractors Millions

🎙️ HVAC R&D Podcast — Episode 180The Parts Problem No One Talks About — and Why It’s Costing Contractors MillionsWhat does it take to win in the evolving world of HVAC parts, supply chains, and contractor support? Well that is what Scott Pierson and Rhydon Atzenhoffer are talking to figure out.In this episode, Rhydon sits down with Scott, Vice President of HVAC and Market Strategy at Parts Town, to break down how the parts ecosystem is transforming—and what that means for contractors, distributors, and the entire #TradeCrew.With over 20 years of experience across the HVAC industry, Scott brings a deep perspective on market strategy, supply chain innovation, and the growing role of technology in parts distribution.Together, Rhydon and Scott dive into how speed, availability, and digital experience are reshaping expectations—and why contractors who understand the parts side of the business are positioning themselves for long-term success.From inventory strategy to customer experience to the future of contractor support platforms, this conversation highlights how the right systems—and the right partners—can unlock serious growth.Whether you’re in HVAC, plumbing, electrical, or distribution, this episode will challenge how you think about parts, process, and performance in modern service businesses.🔧 In this episode, we cover:Scott’s journey and role in shaping HVAC strategy at Parts TownThe evolution of the HVAC parts and supply chain ecosystemWhy speed and availability are now competitive advantagesHow digital platforms are transforming contractor expectationsInventory strategy: what contractors get wrong (and how to fix it)The role of distribution vs. direct-to-contractor modelsCreating a seamless parts experience that drives loyaltyWhere technology and data are creating the next wave of growth🎧 Listen now and subscribe so you never miss a drop.🙏 Thank you to our partners:DiversiTech • LiveSwitch • RLS • Resideo • Mann+Hummel • True Nature Meats Co.🎵 Music credit: Alex Grohl🌐 www.hvacrnd.com