The Patient Experience Begins with You: Good Customer Service

"Presence communicates care more than words." - Nurse Shenell  Nurse Shenell explores how customer‑service‑driven skills - presence, communication, and anticipation - shape the patient experience and make nursing easier, safer, and more fulfilling for everyone involved. Key Topics The importance of a warm greeting and introduction in patient care The impact of being fully present during patient interactions Using anticipation to improve nursing care and patient outcomes The significance of head-to-toe assessments and intuition The role of nonverbal communication and touch in nursing Building trust through genuine care and presence As Mentioned in This Episode: Nurse Converse Episode: 5 Tips for the Introverted Nurse in the Workplace with Shenell ThompkinsStay Connected with Shenell Thompkins ✨ All One Nurse Starter Kit (FREE) + 7-Day Nursing Devotionalhttps://linktr.ee/allonenursePrivate All One Nurse Community: www.facebook.com/groups/allonenurseTikTok: https://www.tiktok.com/@all_one_nurseInstagram: https://www.instagram.com/allonenurse_shenellFacebook: https://www.facebook.com/AllonenurseLinkedIn: https://www.linkedin.com/in/shenell-thompkins-920025b3YouTube: http://www.youtube.com/@Allonenurse Never miss an episode — subscribe and leave a ⭐⭐⭐⭐⭐ review to help this podcast reach more future nurses, nursing students, and healthcare professionals. All One Nurse Mentorship Waitlisthttps://tinyurl.com/AONMentorship25 Support the mission: coff.ee/allonenurseBrand partnerships: [email protected] Disclaimer:The views and opinions expressed in this episode are those of the interviewee and do not necessarily reflect the official policy or position of their employer. This podcast may include affiliate links or advertisements through which we may receive a commission, direct payment, or products. The content shared on “All One Nurse” is intended for entertainment purposes only and should not be taken as professional advice. The views and opinions expressed by guests are solely their own and do not represent the views or opinions of their affiliated institutions. Information provided by guests is meant for informational and discussion purposes only. Individual perspectives may differ, and the hosts and platform do not endorse or validate the opinions expressed by guests regarding their respective opinions. Listeners are encouraged to independently verify any information provided and form their own opinions based on a comprehensive consideration of various perspectives. The opinions expressed are our own.