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Apr 22, 2025 3 min

The Pause That Isn't A Stop

from Competitive Compass Hosted by Anuj Shahani

Fulcrum Thought: Is this a pause to recalibrate, or an excuse to pull back? Q1 2025 Earnings Markets feel jittery, but the data tells a more balanced story: • Consumer spending was up YoY—without any seasonal boost from Leap Year or Easter • Marketing spend rose ~10% on average across major banks • Only one issuer pulled back on marketing spend • As Brian Moynihan said: “Consumers are still solidly in the game.” This is the first real “pause” since the pandemic-era rebound, but it’s just that: a pause, not a pivot. The train is still moving! Marketing teams have a choice: respond to noise or align with signal.Uncertainty Is Real, But So Is the ConsumerMarketing in a Moment of RecalibrationWhile macro uncertainty lingers, most banks didn’t blink. They increased marketing investment to stay top-of-mind, reinforce product value, and stay competitive in credit acquisition. Consumers are still swiping, clicking, booking, and expectations haven’t slowed.

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This episode was published on April 22, 2025.

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