The people-first culture that drives just 17% turnover at Brasa with Michel Falcon (Reupload) | 062

Building a company culture worth celebrating takes more than just words. In this archive episode of The Pre-Shift Podcast, we revisit our conversation with Michel Falcon, founder and CEO of Brasa Peruvian Kitchen, who shares his journey from management consultant to restaurant entrepreneur. Michel reveals how he built a fast-casual concept with an astonishing 17% employee turnover rate in an industry that typically sees 100-200%. He breaks down exactly how he crafted meaningful core values, implemented an innovative personalized onboarding process, established fair wage practices beyond minimum wage, and created unprecedented pay transparency across all positions. This episode offers practical strategies for operators looking to attract and retain talent while building a values-driven restaurant business.ResourcesConnect with Michel Falcon on LinkedIn 🔗Visit: Brasa Peruvian Kitchen 🍽️Book: People-First Culture by Michel Falcon 📚7shifts Restaurant Management Blog 📝Send us Fan Mail📲 Connect with usEmail usFollow on LinkedInMore 7shiftsSpotify | Apple Podcasts | Google PodcastsSubscribe to Food Runner, our Monthly Restaurant Newsletter7shifts on YouTubeFollow us on TikTokRead the 7shifts BlogAbout Us7shifts is a restaurant platform that helps operators and managers hire, train, schedule, pay and retain their restaurant teams. With an easy-to-use platform and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.