The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic

As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was interesting to hear how Aisling Hassell and her Airbnb team developed a plan to support the "people, process, and product," during these challenging times. Aisling shares some insights as to how Airbnb, a global organization, galvanized employees and Airbnb hosts to work together on solutions that would allow the company to continue to operate while keeping people safe. Aisling Hassell is the former VP of community support for Airbnb.