EPISODE · Mar 9, 2026 · 1H 16M
The Personal Touch: From Chaos to Connection
from Human at the Counter · host Elizabeth Riede
EPISODE 2 - The Personal Touch: From Chaos to Connection The moments that matter most in hospitality aren't always the big ones, they're the personal ones. In this episode of Human at the Counter, Elizabeth Riede sits down with Michael Craig, co-founder and Chief Customer Officer of Nutrislice, an Inc 500 SaaS company based in Denver, to talk about how personalization transforms the guest experience. Since 2011, Mike has helped shape Nutrislice into one of the fastest growing tech companies in foodservice, leading strategy, sales, and marketing before turning his focus to the future of digital hospitality. He's a sought after speaker and writer on the intersection of nutrition, consumer preferences, and technology. At home in Denver, he's the proud father of eight kids - which means he knows a thing or two about managing chaos.
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The Personal Touch: From Chaos to Connection
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