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The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo episode artwork

EPISODE · Apr 20, 2026 · 7 MIN

The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo

from Fixed Ops Roundtable · host Ted Ings

Every time a car breaks down, a dealership either wins a customer for life or loses one forever. Most don't even know it's happening.Anthony Giagnacovo has run 150,000 of those moments, every single month. And in this episode he breaks down exactly what's at stake: the average repair order sitting inside every roadside rescue, why the difference between 45 minutes and 62 minutes can define your entire brand reputation, and the F&I products that quietly guarantee customers have no choice but to come back to your service drive.This is the conversation about customer retention that nobody in fixed ops is framing correctly. The breakdown isn't the problem. It's the opportunity. And after 62 years of rescues, Anthony knows precisely how to turn the worst moment in a driver's day into the most valuable relationship a dealership can build.Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Anthony GiagnacovoConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

Episode metadata supplied by the publisher feed · Published Apr 20, 2026

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Every time a car breaks down, a dealership either wins a customer for life or loses one forever. Most don't even know it's happening. Anthony Giagnacovo has run 150,000 of those moments, every single month. And in this episode he breaks down exactly what's at stake: the average repair order sitting inside every roadside rescue, why the difference between 45 minutes and 62 minutes can define your entire brand reputation, and the F&I products that quietly guarantee customers have no choice ...

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The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo

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