The Phygital Consumer with Bruno Guimarães

The CX Goalkeeper had the great opportunity to interview Bruno Guimarães LinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento Father Highlights: 00:00 Game Start 00:56 Bruno's Introduction 03:25 Bruno's Values 08:07 The phygital customer 15:13 The best out of the mix: digital & physical 18:30 What's your view now that we are speaking about Web 3.0 Virtual Reality augmented reality? 21:49 which is your preferred phygital experience? 26:41 Talking about Phigital Experiences: what are we going to discuss about in 10 years? 30:48 Bruno's book suggestion 32:47 Bruno's contact details 33:33 Amigos do CX 34:08 Bruno's Golden Nugget 36:20 End of the Game and much more on: www.cxgoalkeeper.com/brunoguimaraes Bruno's Contact Details: https://www.linkedin.com/in/brunorguimaraes/ https://www.amigosdocx.com.br/ https://www.linkedin.com/company/amigos-do-cx/ Thank you, Bruno. #cxgoalkeeper #customerexperience #podcast #leadership