The Playbook Behind Metro's 500+ Team Growth with Vanessa Labadie and Christina Pagel

Servant leadership gets dismissed as a soft skill. Vanessa Labadie and Christina Pagel run operations for Metro, a pediatric therapy company with 500 employees across 18 locations, and they treat it as a process, not a feeling.In this episode:What servant leadership actually means, and what it isn'tVanessa's "5% rule" for leading people through stressWhy letting your team make decisions builds trust faster than any policyThe real difference between firing someone and "coaching them out"How Metro's team holds each other accountable, in both directions on the org chartWill's story of solving a coverage problem by handing it to the team instead of solving it aloneThey also get into what changes when the team, not just the owner, gets to solve the company's hardest problems, and why Will believes the biggest surprise after selling his own practice wasn't the money. It was the team.If you're a private practice owner trying to build a team that doesn't dread Sunday nights, this one is for you. Subscribe for more conversations on building practices that run on more than clinical excellence.Send us Fan MailRockstars specialize in helping support or replace all non-clinical roles.Learn how a Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.