The Policy Dilemma

Policies are meant to protect care teams, so why do so many dread them, ignore them, or just ask "that one person who knows everything" instead? In this episode, Mark Topps is joined by Lucy Buxton to unpack why policies have become overwhelming, hard-to-navigate documents and why separating "policy" from "procedure" could change everything We also introduce OpenDoc's new AI voice agent, giving staff instant, accurate, multilingual answers straight from their actual policies, no hallucinations, no guesswork. This episode is a candid conversation about accessibility, safety, and building a truly person-centred future for care. To find out more about Health Connect click here. To find out more about OpenDoc, and to access a whole suite of free policies and procedures, click here. To connect with Lucy, visit her website here, or find her LinkedIn account here. To connect with our host, Mark Topps on LinkedIn click here.  To be a guest, email [email protected]