The potholes of scaling customer support and service - Interview with Michael Redbord of HubSpot

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

The potholes of scaling customer support and service - Interview with Michael Redbord, General Manager of the Service Hub at HubSpot, a technology company that builds sales and marketing software. Michael joins me today to talk about scaling a customer support/service team, the different stages that leaders need to be aware of, what to focus on at each stage and what to avoid.

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This episode is 38 minutes long.

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This episode was published on November 26, 2019.

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