The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success

Show Notes: AI + Human Expertise: The Future of Technical Support How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch? In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without replacing the people behind it. We discuss:  What AI can (and can’t) do in tech support  How roles are evolving — not disappearing  Why empathy and intuition still matter  What’s next in AI-augmented support  Listen now: https://podcast.opensap.info/changemakers/2025/09/22/the-power-duo-how-ai-and-human-support-engineers-are-shaping-the-future-of-customer-success/ Let us know what you think — is your organization ready for AI + human support? Find Uwe Wieditz | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

What this episode covers

Show Notes: AI + Human Expertise: The Future of Technical Support How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch? In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without replacing the people behind it. We discuss: What AI can (and can’t) do in tech support How roles are evolving — not disappearing Why empathy and intuition still matter What’s next in AI-augmented support Listen now: https://podcast.opensap.info/changemakers/2025/09/22/the-power-duo-how-ai-and-human-support-engineers-are-shaping-the-future-of-customer-success/ Let us know what you think — is your organization ready for AI + human support? Find Uwe Wieditz | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

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This episode was published on September 22, 2025.

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