The Power of Asking the Right Questions with CEO Scott Burgmeyer

What happens in the silence when nobody laughs? That question sits at the heart of this conversation between Kate Davis and Scott Burgmeyer, founder and CEO of the Become More Group. Scott has spent over three decades moving through manufacturing, technology, HR, and consulting — and in all of it, he's learned that humor isn't decoration. It's infrastructure. Used well, it builds trust, opens people up, and makes it possible to have conversations that actually matter. Used carelessly, it collapses the very relationships it was meant to strengthen. This episode is about knowing the difference.Key Topics CoveredScott and Kate cover how humor functions as a pressure valve in high-stress environments and why that matters more than most leaders realize. They explore the five levels of trust and why humor only becomes truly available at levels three and four — when people feel safe enough to risk a little vulnerability. Scott speaks candidly about the loneliness that comes with being a CEO or business owner, the weight of decisions that affect people's livelihoods, and why humor can be one of the only tools that cuts through that isolation. Kate brings up dark humor in high-stakes professions — nurses, military, firefighters — and Scott digs into why it works, why it's powerful, and why it can never be targeted at a person. They also talk about how humor shifts depending on group size, how to use it to soften an uncomfortable message without losing credibility, and the critical difference between laughing at someone versus laughing about something.Standout Quotes"It's lonely as hell at the top. You're making decisions that impact the lives of everyone in the company — their families, their livelihoods. And who do you have to talk to?" — Scott Burgmeyer"Your delivery is not allowing people to hear your message." — Scott Burgmeyer"It's like going to the symphony and living in those moments of silence." — Kate Davis"Take your work seriously. You don't have to take yourself too seriously." — Kate DavisScott's Advice for LeadersBuild a relationship first. Humor without trust is a gamble you'll often lose. Scott breaks trust down into five levels — and meaningful humor, the kind that actually opens people up, doesn't really become available until you're in levels three and four. Start small, test the waters, and pay close attention to how people respond. Know your audience — not because some people don't deserve humor, but because humor lands differently for everyone, and what works for one person can alienate another. And when it comes to dark humor specifically, it can be a genuine survival tool in high-pressure environments, but the moment it becomes targeted, it stops being humor and starts being harm.Additional Links & Resources:Interested in being a guest on Humor in the C-Suite? Reach out to book a call with Kate!Learn more about me and my work at katedavis.caThank you for tuning in to this episode of Humor in the C-Suite! If you enjoyed this episode, be sure to follow the podcast, share it with your friends, and leave a rating or review. Your support helps the podcast continue to grow. Hosted by Kate DavisEdited by Chris @ Wider View Studios