EPISODE · Oct 1, 2025 · 23 MIN
The Power of Associations
from Managing the Customer Experience
This episode dives into how mental associations shape beliefs and influence decision-making via two primary routes: central (analytical) and peripheral (automatic). It explains how marketers can create effective associations using colors, influencers, product placement, and top-of-mind positioning. The discussion also addresses strategies to manage attention and reduce resistance to persuasion.
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The Power of Associations
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