The Power of Automation | Episode #030

In our latest episode,  we’re joined by Suzanne Adams, a strategic leader with nearly three decades of experience in social housing, to explore how automation and emerging AI technologies are reshaping the sector. Drawing on her work leading digital transformation at Southern Housing, Suzanne shares practical insights into how housing providers can move from manual, resource-heavy processes to intelligent automation that improves services for both colleagues and residents. The conversation covers the realities of implementing automation at scale, the critical role of data quality, how to bring teams along the journey, and why the future lies not just in more technology, but in better-designed digital services that truly support people.