The Power of Mattering with Dr. Zach Mercurio

Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.In this episode, Dr. Zach Mercurio explores how mattering shapes leadership, employee engagement, and workplace culture. Through research, case studies, and practical insights, he explains why human connection, employee recognition, and a clear sense of purpose are essential for creating meaningful work. Listeners will learn actionable leadership skills to strengthen organizational behavior, foster belonging, and build environments where people feel valued—unlocking higher performance and lasting impact across teams.Sound Bites"It's about how you see what you do.""Only people value people.""What's the ROI of hugging your mom?"Chapters00:00 The Journey to Workplace Significance03:00 Understanding Mattering and Purpose in Work05:42 The Impact of Leadership on Employee Significance08:15 Creating a Culture of Mattering11:25 The Role of Human Connection in Leadership14:09 Measuring Mattering in the Workplace16:52 Long-term vs Short-term Leadership Mindsets21:58 The Importance of Human Energy in Organizations24:21 High Support and High Challenge Leadership26:14 Redefining High Performance in Leadership27:34 Case Study: American Express Global Business Travel30:30 Grassroots Leadership and Interactional Power34:55 Simple Steps to Create an Environment of Mattering37:15 The Essential Need to MatterResources:Visit Zach's website: https://www.zachmercurio.com/Learn more about Zach's courses with Simon Sinek's The Optimism Company: https://simonsinek.com/optimists/zach-mercurio/What Work Is poem by Philip Levine referenced in this episode: https://www.poetryfoundation.org/poems/52173/what-work-isLearn more about The Empathy Collective: https://www.theempathycollective.com/