The Power of Operational Data with Michael Wendt

Most imaging leaders think they have a throughput problem. Michael Wendt says they have a drama problem. A 23-year Siemens Healthineers veteran who rose to Senior Vice President running North American sales and service, Michael now runs The Green Chair Group, helping radiology practices unlock productivity hidden inside their existing operations. In this episode, he walks through exactly how he helped one client increase patient volume by 50% without changing a single piece of equipment or adding one staff member. The secret is not scanning faster. It is eliminating unwanted variation across every step of the patient journey, from scheduling and jewelry removal to contrast prep and bathroom reminders, so the scanner keeps making that familiar knocking noise as long as possible each day. Timestamps 00:00 Why telling your staff to see five more patients will backfire 02:00 Michael's 23-year journey from biomedical engineer to SVP at Siemens Healthineers 04:30 The Green Chair concept: never improve operations at the expense of patient care 06:30 Why dashboards report the news but don't make it 09:00 How one client achieved 50% more patient volume without new equipment or staff 12:00, Designing workflows intentionally: who does what, and when 15:00 The human side: making your team part of the solution 20:00 How poor image quality is its own source of unwanted variation 22:00 Using data without creating fear on the floor 25:00 How to prevent operations from slipping back to old habits 30:00 Rapid fire: the biggest misconception in MRI productivity and what truly great operations look like Guest Bio Michael Wendt is the founder of The Green Chair Group, where he helps radiology practices unlock productivity hidden inside their existing operations. He spent 23 years at Siemens Healthineers, rising to Senior Vice President running North American sales and customer service across the company's imaging portfolio. Michael holds a PhD in biomedical engineering and has been inside more imaging operations than almost anyone alive. Guest Contact LinkedIn: https://www.linkedin.com/in/michaelwendtphd/ Website: thegreenchairgroup.com Email: [email protected]