The Power of Recording and Analysing Phone Calls Investing in Dental Team Members

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Jayne Bandy, who is Australia’s #1 Dental Front office Phone Skills Trainer and Coach.Jayne Bandy is the owner and founder of Dental Phone Excellence and Call Tracking Excellence, and she works exclusively helping dental practice front office staff convert more phone calls into appointments, and reduce cancellations, and helps them improve patient communications.Jayne focuses on three areas: converting new patients to appointments, handling cancellation calls effectively, and improving patient retention. She emphasises the importance o fphone skills and the impact these skills have on the success of all dental practices.Jayne believes that recording and analysing phone calls increases accountability amongst the dental team and improves their performance. Bandy also discusses the significance of creating a positive patient experience on the phone and the role of online bookings in dental practices. In this interview, Dr. David Moffet and Jayne Bandy discuss the importance of training dental receptionists to provide excellent customer service over the phone. They emphasize the need for receptionists to have all the skills needed to wow callers and make them feel heard and valued.Jayne also discusses the importance of investing in the training and development of dental team members, as they are every practice biggest asset. Jayne shares her experience as an educator in the dental field and how she helps practices improve their phone skills and scheduling. She also touches on the fear o fan empty appointment book and the importance of nurturing and supporting dental team members.If you want your dental practice to be at the first choice in your location for dentistry in 2024 and beyond, don’t miss this episode!