The power of small details: Creating memorable stays through thoughtful touches

In this episode we speak to Gemma Jones, hotel operations manager at The Feathers in Oxfordshire. Gemma told us about the lessons learned through her varied career, including her time as cabin crew, how leading from the front and by example is the key to team motivation, what makes The Feathers a unique and experiential Cotswolds getaway, and how the little details have the biggest impact on guests. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.