The Power Shift in Travel - Sloan Dean

Sloan Dean, host of the Not Done podcast, reflects on what he has changed his mind about after interviewing some of the most influential leaders across hospitality and technology. In this episode, he shares why he believes traditional loyalty programs are losing strength, reframing points as a form of currency that many brands have steadily devalued. He also explains how AI and data are accelerating a power shift in travel, with technology platforms and distribution channels capturing more value than asset owners. If you lead, invest in, or operate hotels, this conversation will challenge how you think about loyalty, scale, and where value flows next.Also see:Our full conversation on YouTubeNot Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands