The Powers Sports Memorabilia Show - What to do when an item comes back incorrect from autograph signing

1.) Contact vendor immediately. I prefer doing this via email so I have documentation. Tell them what your problem is and be specific on how you would like it resolved. New item, different item, refund? 2.) Be courteous and kind. No need to be THAT guy that yells at everyone. Focus on the solution, not the problem. Sometimes it isn’t the dealers fault. Athletes can be tricky and moody at times and unwilling to do certain things they agreed to. Sometimes issues pop up like a pen exploding that weren’t foreseen. 3.) Be open to ideas and solutions. Let’s say the guy signing doesn’t sign much or ever. Might not be able to replace. So be open to different items or other solutions. 4.) Get a resolution date in writing. Say you are going to get a new item, ask when you should have it by? Or if getting done at next signing, get a firm date on that. Just so everyone is on the same page on timeline. 5.) Resolution still not met? Don’t be afraid to do a chargeback or PayPal claim. I really hate doing these because its just a pain in the but, but sometimes you have no choice. 6.) How do you help avoid this happening? Make sure you personally label your item the way you want. Take a photo of item of you drawing it out how it is supposed to be. Always pay by CC or PayPal so you have an out. Document in writing what you want done. Get a contact name and number of the person you are dealing with so you can always confirm and ask questions about the signing. Know who you are dealing with!