EPISODE · Oct 1, 2025 · 21 MIN
The Principle of Diminishing Marginal Value
from Managing the Customer Experience
This episode examines the diminishing marginal value principle, which explains why improvements in a product’s performance have decreasing impact as performance levels rise. It illustrates how companies must be strategic in deciding which attributes to improve and when to stop. The discussion also covers how combining or separating experiences can alter perceived value, especially for gains and losses.
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The Principle of Diminishing Marginal Value
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