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EPISODE · Oct 1, 2025 · 21 MIN

The Principle of Diminishing Marginal Value

from Managing the Customer Experience

This episode examines the diminishing marginal value principle, which explains why improvements in a product’s performance have decreasing impact as performance levels rise. It illustrates how companies must be strategic in deciding which attributes to improve and when to stop. The discussion also covers how combining or separating experiences can alter perceived value, especially for gains and losses.

Episode metadata supplied by the publisher feed · Published Oct 1, 2025

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The Principle of Diminishing Marginal Value

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This episode is 21 minutes long.

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This episode was published on October 1, 2025.

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