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The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum episode artwork

EPISODE · Apr 25, 2021 · 51 MIN

The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum

from Busting the omnichannel - enterprise hacks and chats · host Jon Reed

Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity."  And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show...  Yes, you can get Busting the Omnichannel on iTunes.

What this episode covers

Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity."  And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show...  Yes, you can get Busting the Omnichannel on iTunes.

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The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum

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How long is this episode of Busting the omnichannel - enterprise hacks and chats?

This episode is 51 minutes long.

When was this Busting the omnichannel - enterprise hacks and chats episode published?

This episode was published on April 25, 2021.

What is this episode about?

Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity."  And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives...

Can I download this Busting the omnichannel - enterprise hacks and chats episode?

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