The pros and cons of outsourcing customer service

What this episode covers

The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it. Follow the Drilling Deep Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices

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Frequently Asked Questions

How long is this episode of Drilling Deep with John Kingston?

This episode is 31 minutes long.

When was this Drilling Deep with John Kingston episode published?

This episode was published on July 21, 2023.

What is this episode about?

The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it. Follow the Drilling Deep Podcast Other...

Can I download this Drilling Deep with John Kingston episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.