The pros and cons of outsourcing customer service

from Drilling Deep with John Kingston · host FreightWaves

The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it. Follow the Drilling Deep Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode metadata supplied by the publisher feed · Published Jul 21, 2023

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The pros and cons of outsourcing customer service

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