The Psychology Behind Extraordinary Spa Experiences with Jeremy McCarthy

In this episode of Spa Insider, John sits down with Jeremy McCarthy, CEO of Leisure Alchemy, former Group Director of Spa & Wellness at Mandarin Oriental Hotel Group, and author of The Psychology of Spas & Wellbeing, to explore the science behind exceptional guest experiences.Drawing on decades of leadership in luxury hospitality and a master's degree in Applied Positive Psychology from the University of Pennsylvania, Jeremy explains why the most memorable spa experiences aren't accidental—they're intentionally designed around how people think, feel, and remember.In this conversation, you'll learn:Why spa is first and foremost a psychological experienceHow small details can dramatically influence guest perception and perceived valueThe guest journey mistakes many spas unknowingly makePractical ways to create experiences guests remember long after they leaveThe career-defining conversation that changed Jeremy's perspective on innovation and guest experienceWhether you're a spa owner, hospitality leader, therapist, or simply passionate about creating meaningful experiences, this episode will challenge the way you think about service, wellness, and human connection.