The psychology behind the employee trust gap with AI

In the face of worker uncertainty about not just how to embed and utilise new and emerging technologies, but also why such changes are necessary, it is incumbent upon businesses to create comfort for employees to learn and thrive. In this episode of The HR Leader Podcast, host Jerome Doraisamy speaks with Qualtrics global chief people officer Julia Anas about the work she undertakes, the increasing need to focus on the "people experience" in the current climate, why it's so necessary to address employee's trust gap with AI, why workers are uncertain or fearful, and whether such feelings should be viewed in isolation or in a broader context. Anas also delves into the challenges being presented for HR professionals in the wake of this trust gap, the approaches needed to address these challenges, the overwhelming scope of the task before HR, whether workers are even willing to offer trust on this front, and what excites her about overcoming such challenges and the work more broadly of the HR function in the future.