The Psychology of Modern Fraud - Eva Velasquez | S3E14

In a world where everyone seems to want things to move faster and faster, when it comes to safeguarding your business against fraud, sometimes speed is not what you need. Listen as Eva Velasquez, CEO of the Identity Theft Resource Center, shares insights on how fraudsters now exploit human psychology and trust, making traditional verification methods less effective with Keys to Real Estate host Mary Schuster. They explore how the landscape of fraud and trust is transforming alongside developments in technology and why real estate companies may be able to rebrand their people-centric business model as a major plus in a world that may soon get tired of always talking to machines. Discover practical strategies to reinforce trust, apply friction and adapt to this rapidly changing environment in this episode. Chapters:0:00 – Introduction1:15 – The impact of fraud on high-value transactions like real estate2:26 – Moving from technical exploits to psychological manipulation4:20 – Recognizing vulnerabilities beyond demographics7:31 – Embracing friction and trust in digital processes9:04 – Moving beyond perception-based verification13:44 - Emotional and trust breaches in identity fraud20:17 - The risk of rushing transactions and the value of slowing down24:34 - Restoring trust through personal relationships and transparency29:29 - Challenging assumptions about transaction speed and urgency32:05 - The importance of layered, process-based verificationFor more on the Identity Theft Resource Center: https://www.idtheftcenter.org/For the ITRC’s Victim Help Center: https://www.idtheftcenter.org/victim-help-center/Get In Touch…Guest email: [email protected] email: [email protected] find more episodes of “Keys to Real Estate” or learn more about October Research – the nation’s leading independent provider of market intelligence, industry news, expert analysis and regulatory information for professionals in the real estate, title, financial and settlement services industries – visit https://www.octoberresearch.com.Episode sponsored by First American Trust – https://www.firstamtrust.comEpisode produced by October Research – https://www.octoberresearch.com