The Public Sector AI Shift Is Accelerating and Some Teams May Be Left Behind - NiCE

Public sector transformation does not move on hype alone. It moves under pressure, scrutiny, and long-term delivery demands. This conversation explores what major recent wins may signal for the wider market, what themes are rising fastest, and where the most overlooked opportunities now sit.In this interview, Rob Wilkinson sat down at NiCE World 2026 with Fiona Virture, Head of Public Sector Sales at Route 101 to discuss  the business and operational realities shaping public sector transformation, market, policy, and technology factors influencing what happens next. It is designed to bring a practical sector perspective into the campaign while keeping the discussion grounded in tangible change.