The Quiet Rise of Service Sector Outsourcing

In this episode of Services Economy with Fexingo, Lucas and Luna explore how outsourcing has quietly reshaped the service sector beyond just manufacturing. They focus on the case of Synchrony Financial, which outsourced its IT operations to Infosys in 2023, cutting costs by 15% but raising questions about data security and service quality. The hosts discuss the broader trend of service firms outsourcing everything from HR to customer support, and how this affects workers and consumers. With over 30% of service sector jobs now at risk of being outsourced, Lucas and Luna break down the economics behind the shift and what it means for the modern economy. #ServicesEconomy #Outsourcing #SynchronyFinancial #Infosys #ITOutsourcing #ServiceSector #Economics #FexingoBusiness #BusinessPodcast #LaborMarket #CostCutting #DataSecurity #Globalization #JobDisplacement #ServiceJobs #BusinessStrategy #PodcastEpisode #LucasAndLuna Keep every episode free: buymeacoffee.com/fexingo