EPISODE · Oct 20, 2025 · 17 MIN
The Razor’s Edge: When Clients Aren’t Happy—and It’s Your Chair They’re In
from Hair Smarter · host It’s the BreakRoom
When a client sits in your chair unhappy with their cut—whether it’s one you did or one you’re fixing—the emotional energy can feel intense. In this episode, “The Razor’s Edge: When Clients Aren’t Happy—and It’s Your Chair They’re In”, Sarah and Sarajane unpack how to handle those fragile moments with empathy, skill, and professionalism. Backed by research on emotional intelligence, growth mindset, and polyvagal theory, they share tools to stay calm, lead with confidence, and keep your boundaries intact. Because great hairdressing isn’t just technical—it’s emotional work, too.
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The Razor’s Edge: When Clients Aren’t Happy—and It’s Your Chair They’re In
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