The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet

Watch on YouTube.According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.In doing so, we consider:The critical blockers to enterprise CCaaS migrations. The tricky workloads to move to the cloud. Troubles within the public sector specifically. What should a complex, enterprise contact center look for in a CCaaS provider? Content Guru is a stalwart CCaaS provider, trusted by many large enterprises. To learn more about their tech portfolio, visit Content Guru.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.