The Rise of Robots in Retail

We’ve launched a new series that will focus on the experiences customers have with retail, or in-person, service experiences. Listen in to this first episode during which host Rich Bongiorno, senior managing director at J.D. Power, sits down with Cody Wright and Young Han, J.D. Power consultants specializing in Retail, to discuss key tech trends, including the rise and reliance on seamless automated customer experiences like kiosk technology. To read a recap of this episode, click here: https://blog.jdpa.com/globalbusinessinsights/the-rise-of-robots-in-retail